Twin Peacock MOP 925 Silver Necklace | SHIVKA

SHIPPING

We offer worldwide shipping across 207 countries.

Shipping Methods & Timelines

India Post – International Tracked Packet

• Delivery Time: 5–15 business days

• Shipping Fee:

  • Free shipping on orders of USD 25 and above

  • USD 5 shipping fee on orders below USD 25

International Tracked Packet is specially designed by India Post to cater to eCommerce cross-border transactions.

DHL Express

• Delivery Time: 3–5 business days

• Shipping Fee: USD 19.99

Customs & Import Taxes

Buyers are responsible for any customs and import taxes that may apply in their respective countries.

Our Global Shipping Partner

• DHL Express

Our delivery time starts from the moment an order is accepted and includes a 24-hour processing and dispatch period. Please note that processing times may be longer during sale periods.

ORDER TRACKING

Once your order has been dispatched, you will receive an email containing your air waybill number to track your shipment online.

If you are a registered customer, you can also track your order by logging into My Account → Order Status.

DHL ON DEMAND DELIVERY (ODD)

Our shipping partner, DHL, offers On Demand Delivery (ODD), allowing you to customise your delivery while it’s in transit.

Once your order is with DHL, they will contact you via SMS and/or email with your delivery details. If ODD is available in your location, the message will include a link to the ODD platform. All you need is your tracking (shipment waybill) number.

Delivery Options Available

Schedule Your Delivery
Choose a delivery date within 5 working days if the estimated date doesn’t suit you. In some locations, you may also select a specific delivery time window.

Signature Release
You may remove the signature requirement for your delivery. Please note that if this option is selected, SHIVKA and DHL cannot be held responsible for any loss or damage once the order has been delivered.

Leave with Neighbour
Request your order to be left with a neighbour by providing their house number and any additional instructions. Please note that SHIVKA and DHL cannot be held responsible for any loss or damage after delivery.

Collection from a DHL Service Point
If you’re unavailable to receive your order, you can choose to collect it from a nearby DHL Service Point. DHL ODD will show you the closest locations and notify you when your parcel is ready for pickup.
If the parcel is not collected within the specified timeframe, it will be returned to the DHL depot.

To collect your parcel, please bring:

• A photo ID (passport or driving license)

• Your DHL email or SMS notification

Vacation Hold
Request DHL to hold your delivery for up to 30 calendar days. Where available, you may also select a preferred delivery time window.

IMPORTANT INFORMATION

• Before dispatch, we may need to confirm your details with your card issuer. We aim to keep any delays to a minimum.

• Delivery timelines include a 24-hour processing period after order acceptance. During sale periods, dispatch may take up to 48 hours.

• We work closely with our shipping partners to minimise the impact of customs delays for our international customers.

1. Jewellery Care:

Some easy tips to help you preserve all jewellery items and keep them looking as new as possible:

• Please keep them in airtight ziplock pouches/ bags to maintain their everlasting shine and color.
• Avoid the humidity by not touching them with wet hands.
• Do not spray perfumes or deodorants while wearing the jewellery.
• Please make sure that it is the last thing you wear and the first thing you remove.

All our jewellery products will be delivered to you in neatly packed ziplock pouches/ bags. The exterior will be a sturdy gift box, carrying your gift.

2. Leather Care:

Some tips to maintain your leather bags:

• Let your leather item naturally dry if it gets wet.
• Do not fold or bend your leather bag.
• Avoid contact with sharp objects and ink. 
• Occasionally condition your leather bag with a leather conditioner.