SHIPPING
We offer worldwide shipping across 207 countries.
Shipping Methods & Timelines
India Post – International Tracked Packet
Delivery Time: 5–15 business days
Shipping Fee:
Free shipping on orders of USD 25 and above
USD 5 shipping fee on orders below USD 25
International Tracked Packet is specially designed by India Post to cater to eCommerce cross-border transactions.
DHL Express
Delivery Time: 3–5 business days
Shipping Fee: USD 19.99
Customs & Import Taxes
All duties and taxes up to your doorstep are fully covered by us — everything is included in the price you see.
No extra charges on delivery.
Our Global Shipping Partner
DHL Express
Our delivery time starts from the moment an order is accepted and includes a 24-hour processing and dispatch period.
Please note that processing times may be longer during sale periods.
ORDER TRACKING
Once your order has been dispatched, you will receive an email containing your air waybill number to track your shipment online.
If you are a registered customer, you can also track your order by logging into:
My Account → Order Status
DHL ON DEMAND DELIVERY (ODD)
Our shipping partner, DHL, offers On Demand Delivery (ODD), allowing you to customise your delivery while it’s in transit.
Once your order is with DHL, they will contact you via SMS and/or email with your delivery details.
If ODD is available in your location, the message will include a link to the ODD platform.
All you need is your tracking (shipment waybill) number.
Delivery Options Available
Schedule Your Delivery
Choose a delivery date within 5 working days if the estimated date doesn’t suit you.
In some locations, you may also select a specific delivery time window.
Signature Release
You may remove the signature requirement for your delivery.
Please note that if this option is selected, SHIVKA and DHL cannot be held responsible for any loss or damage once the order has been delivered.
Leave with Neighbour
Request your order to be left with a neighbour by providing their house number and any additional instructions.
Please note that SHIVKA and DHL cannot be held responsible for any loss or damage after delivery.
Collection from a DHL Service Point
If you’re unavailable to receive your order, you can choose to collect it from a nearby DHL Service Point.
DHL ODD will show you the closest locations and notify you when your parcel is ready for pickup.
If the parcel is not collected within the specified timeframe, it will be returned to the DHL depot.
To collect your parcel, please bring:
– A photo ID (passport or driving license)
– Your DHL email or SMS notification
Vacation Hold
Request DHL to hold your delivery for up to 30 calendar days.
Where available, you may also select a preferred delivery time window.
IMPORTANT INFORMATION
Before dispatch, we may need to confirm your details with your card issuer.
We aim to keep any delays to a minimum.
Delivery timelines include a 24-hour processing period after order acceptance.
During sale periods, dispatch may take up to 48 hours.
We work closely with our shipping partners to minimise the impact of customs delays for our international customers.
